General Policies

Service Details & Guarantees

Payments & Scheduling Policies

Client Responsibilities & Liability Limitations

Privacy & Confidentiality

Contracts & Agreements

Automatic Acceptance of Policies

Salt & Suds Cleaning (“the Company”) provides professional cleaning services across a range of residential, commercial, and specialized settings, including post-construction, move-in/move-out, vacation rental, and specialty commercial cleaning. By requesting or receiving services from the Company, clients agree to these general policies and terms. These policies are intended to ensure that services are delivered safely, efficiently, and professionally, and to define the responsibilities of both the Company and the client. They also establish limitations on liability and clarify the expectations for service performance.

All services are performed by the Company, including work performed by the owner and/or any personnel engaged by the Company. The Company operates with professionalism and care, maintaining high standards regardless of the property type or cleaning complexity. Services are delivered according to the scope defined in quotes, service descriptions, or agreements. Clients are expected to understand that cleaning results depend on the condition of the property, adherence to these policies, and cooperation in preparing the property for service.

Scope of Services

The Company offers a variety of cleaning services tailored to the client’s needs. These include standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, commercial and specialty cleaning, and any additional tasks expressly requested and agreed upon. Each service has a defined scope described in the quote or service description. Services are designed to meet professional standards and are performed using appropriate cleaning methods and products.

Clients acknowledge that the Company’s services do not include repairs, structural work, or remediation of pre-existing damage unless explicitly agreed upon in writing. Additional work outside the initial scope may be proposed with updated pricing and requires client approval before execution. The Company strives to maintain transparency and accuracy regarding service deliverables, and any modifications to the scope will be communicated promptly.

The Company also reserves the right to decline or adjust services if conditions at the property present hazards, safety concerns, or obstacles that could interfere with the safe and effective performance of cleaning services. In such cases, the Company will communicate the issue with the client and propose solutions, including rescheduling or providing a revised service plan.

Client Responsibilities

Clients must prepare the property to allow the Company to perform services efficiently and safely. Responsibilities include, but are not limited to, securing valuables, fragile items, personal documents, and cash; ensuring pets and children are managed; and clearing pathways and work areas to prevent injury or obstruction.

Clients agree to provide access to all areas requiring service, including keys, alarm codes, or gate instructions. Any hazards, unsafe conditions, or inaccessible areas may limit the ability of the Company to perform services and may affect service quality. The Company will not be responsible for items left unsecured, fragile, or inherently susceptible to damage. Clients are responsible for maintaining a safe environment and informing the Company of any special circumstances or risks present at the property.

These responsibilities protect both the client and the Company by minimizing risks of damage, accidents, or service limitations. Clients acknowledge that by scheduling services, they accept responsibility for preparing the property in accordance with these guidelines.

Scheduling and Modifications

The Company requires clients to schedule appointments with reasonable notice and to communicate any changes, cancellations, or rescheduling requests at least 24 hours in advance. Late cancellations or no-shows may result in a fee representing a portion of the scheduled service.

The Company reserves the right to reschedule services in the event of unsafe conditions, inclement weather, emergencies, or other unforeseen circumstances. Clients are expected to cooperate with scheduling adjustments and provide timely access to the property. This ensures the safety of personnel and the quality of services delivered.

The Company may propose alternative dates or times when necessary and will strive to minimize inconvenience to the client. By accepting services, clients agree to accommodate reasonable scheduling adjustments requested by the Company in response to external factors affecting service delivery.

Payment Terms

All services are billed according to the agreed-upon quote or published pricing schedule. Payment is due upon completion of services unless alternative arrangements have been made in writing. Fees for additional work, add-ons, or circumstances beyond the original scope may be applied as necessary. Late payments may incur additional fees, including service charges or interest, as specified in the service agreement.

The Company reserves the right to withhold services or require full payment in advance for clients with outstanding balances or in circumstances where payment history or other factors indicate potential risk. By requesting services, clients agree to comply with these payment terms and acknowledge that timely payment is essential to maintain the high-quality delivery of services.

Guarantee and Satisfaction

The Company guarantees that services will be performed according to the scope described in the service description or quote. Clients must notify the Company of any areas requiring correction within 24 hours of service completion. The Company will make reasonable efforts to address any reported issues promptly and to the client’s satisfaction.

This guarantee applies only to the services performed and does not cover pre-existing damage, items left unsecured, structural issues, or conditions outside the Company’s control. Clients understand that the guarantee is limited to correcting areas that were missed or improperly cleaned and does not extend to items or conditions for which the Company cannot reasonably be held responsible.

Liability Limitations

Clients acknowledge that certain risks are inherent in the cleaning process. The Company is not responsible for pre-existing damage, fragile items left unsecured, or conditions beyond the Company’s control. Services are performed with care and diligence; however, clients accept responsibility for items or conditions not properly prepared or disclosed.

Work performed by the owner personally, as well as any personnel engaged by the Company, is subject to these policies. By requesting or receiving services, clients release the Company from liability for any claims arising from conditions outside the Company’s control, except in cases of gross negligence.

Acceptance of Policies

By booking or receiving services, clients acknowledge that they have read, understood, and agreed to these general policies. These policies constitute a binding agreement between the client and the Company and apply to all services, personnel, and work performed on behalf of Salt & Suds Cleaning.

Salt & Suds Cleaning (“the Company”) provides a comprehensive range of professional cleaning services designed to meet the needs of residential, commercial, post-construction, and specialty properties. Services are performed by the Company, including the owner and any personnel engaged for specific tasks. This document explains the scope of services, guarantees, and expectations for clients to ensure clarity, satisfaction, and protection for both parties.

The Company offers multiple service types, each tailored to specific cleaning needs. These include standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, vacation rental cleaning, and commercial or specialty services such as office, medical, bank, restaurant, or retail cleaning. Each service is defined by its scope, which may include dusting, vacuuming, floor cleaning, appliance and fixture cleaning, surface sanitization, window cleaning, debris removal, and additional tasks as expressly agreed in quotes or service descriptions.

Clients should understand that all services are performed according to the scope described in the quote, estimate, or verbal agreement. While the Company strives for high standards in every task, services do not include repairs, structural work, or pre-existing damage remediation unless explicitly agreed upon in writing. Tasks requested outside the agreed scope may incur additional charges and require approval prior to service.

Guarantee of Service

Salt & Suds Cleaning guarantees that services will be performed in accordance with the agreed scope. If clients identify areas that were missed or improperly cleaned, they must notify the Company within 24 hours of service completion. The Company will make reasonable efforts to correct these issues promptly.

The guarantee covers only the services performed and does not extend to pre-existing damage, structural issues, items left unsecured by the client, or conditions outside the Company’s control. For example, fragile items not removed or secured, surfaces in poor repair, or hazards present at the property are excluded from the guarantee.

Clients acknowledge that the Company is not responsible for outcomes resulting from factors outside its control, including but not limited to, prior property damage, unsafe conditions, or areas inaccessible due to client restrictions. This ensures that while the Company delivers professional results, clients maintain responsibility for the proper preparation of their property.

Work Performed Without a Formal Contract

In certain situations, services may be requested and performed before a formal written contract or signed agreement is executed. In these cases, verbal agreements, quotes, or price confirmations establish the terms of service. By requesting or receiving services, the client implicitly accepts all Company policies, including scope, guarantees, limitations, and payment obligations.

For example, when a client accepts a quoted price and allows the Company to perform services without signing a written contract, the terms outlined in these policies apply as if a contract were signed. This ensures the Company is protected and that all work performed is governed by its standard policies, regardless of whether a formal document exists.

Client Cooperation and Responsibilities for Guarantees

The Company’s ability to fulfill its guarantee depends on client cooperation. Clients must:

Provide safe and accessible work areas.
Secure valuables, fragile items, and personal belongings.
Inform the Company of any special circumstances, hazards, or areas requiring extra attention.

Failure to meet these responsibilities may limit the Company’s ability to provide effective services or fulfill its guarantee. Clients acknowledge that reporting concerns within the required timeframe is necessary to invoke any corrective measures.

Limitations and Liability

The guarantee is limited to correcting areas missed or improperly cleaned and does not extend to damages from pre-existing conditions, structural issues, unsecured items, or hazards present at the property. Work performed by the owner or any personnel engaged by the Company is subject to these same terms.

Clients release the Company from liability for issues arising from conditions outside the Company’s control, except in cases of gross negligence or willful misconduct. These terms apply to all work performed, regardless of whether it is done under a formal contract or verbal agreement.

Acceptance of Terms

By requesting, scheduling, or receiving services from Salt & Suds Cleaning, clients acknowledge that they have read, understood, and agreed to these service details and guarantees. This acknowledgment applies to all services performed by the Company, including work performed by the owner personally or by any personnel engaged by the Company.

Salt & Suds Cleaning (“the Company”) provides professional cleaning services and maintains clear and consistent policies regarding payment and scheduling to ensure efficiency, fairness, and mutual understanding with clients. These policies apply to all service types, including residential, commercial, post-construction, and specialty cleaning. They also govern situations where work is performed prior to execution of a formal written contract, including verbal agreements or quotes accepted by clients.

The Company requires that all services be scheduled in advance. Clients must provide accurate information regarding property access, location, and service needs to facilitate effective planning. Scheduling is subject to availability, and the Company reserves the right to adjust appointment times based on operational considerations, safety, or unforeseen circumstances. Clients are expected to provide at least 24 hours’ notice for cancellations, rescheduling, or modifications to scheduled services. Late cancellations or no-shows may result in fees equivalent to a portion of the scheduled service.

Payment for services is due upon completion of the service, unless alternative arrangements have been explicitly agreed to in writing. The Company reserves the right to request payment in advance for new clients, high-value services, or circumstances that present unusual risk. Payment may be made by cash, check, credit card, or other methods approved by the Company.

For work performed without a formal contract, including verbal agreements or accepted quotes, these policies apply as if a signed agreement exists. By allowing the Company to perform services after agreeing to a price, clients acknowledge that they accept these policies, including payment obligations and any applicable fees. This ensures consistency and protection for both the Company and the client, regardless of whether a formal document has been executed.

Late payments may incur additional charges, including service fees or interest, as defined by the Company. Clients agree to settle all balances promptly and acknowledge that timely payment is essential for the continuation of high-quality service delivery. Any disputes regarding payment or invoicing must be communicated to the Company within seven days of service completion.

Scheduling adjustments may be necessary due to weather, safety concerns, or unforeseen operational factors. The Company will make reasonable efforts to communicate changes promptly and to accommodate clients’ needs while maintaining safety and service quality. Clients are expected to cooperate with these adjustments to ensure successful service delivery.

By following these policies, clients and the Company establish clear expectations regarding payment, scheduling, and the handling of services performed without a formal contract. Acceptance of these policies occurs through service request, scheduling, or the receipt of services.

Salt & Suds Cleaning (“the Company”) requires clients to maintain reasonable preparation and safety standards to facilitate professional, effective cleaning services. These responsibilities are essential to protect both the client and the Company and to minimize risk of damage or injury.

Clients are responsible for securing valuables, fragile items, cash, and personal documents prior to service. Pets and children must be safely managed during cleaning. Any obstacles, hazards, or unsafe conditions may impede service performance and increase the risk of accidents or damage. The Company is not responsible for loss or damage arising from failure to meet these responsibilities.

The Company’s liability is strictly limited. Services are provided with care and professionalism, but clients acknowledge that the Company is not responsible for pre-existing damage, structural defects, fragile items left unsecured, or hazards present at the property. Work performed by the owner or personnel engaged by the Company is subject to these same limitations.

For services performed without a formal contract, these policies remain in effect. Acceptance of service, whether via verbal agreement or price confirmation, constitutes acknowledgment and agreement to client responsibilities and liability limitations.

Clients must also provide safe, reasonable access to the property. Failure to do so may limit the Company’s ability to deliver services and may affect guarantee coverage. Any damages resulting from unsafe access, unprepared spaces, or client negligence are not the responsibility of the Company.

These policies establish clear responsibilities, ensuring that both the client and the Company understand their roles in maintaining safety, protecting property, and facilitating effective service delivery. Clients releasing the Company from liability for matters outside its control allows the Company to perform services confidently and professionally.

Salt & Suds Cleaning (“the Company”) respects the privacy and confidentiality of all clients. Any information provided during service requests, scheduling, or service delivery is treated with discretion and used only to facilitate professional cleaning services.

This includes personal information, property details, and business-related data. The Company does not share client information with third parties except where required by law or to facilitate agreed services.

Clients acknowledge that by requesting or receiving services, they consent to the collection and use of information necessary to deliver services, communicate regarding appointments, and maintain accurate records. This includes work performed by the owner personally or by personnel engaged by the Company.

These policies apply to services provided under formal contracts or verbal agreements, ensuring confidentiality and professionalism regardless of the engagement format. By allowing the Company to perform services, clients agree to these privacy and confidentiality standards.

Salt & Suds Cleaning (“the Company”) uses contracts and agreements to formalize recurring services, commercial projects, and specialized cleaning arrangements. These agreements specify service scope, pricing, schedule, and client responsibilities, ensuring clarity and protection for both parties.

In cases where work is performed prior to execution of a formal contract, including verbal agreements or accepted quotes, the Company’s policies and terms automatically apply. Acceptance of service in such situations constitutes a binding agreement with the Company, even if no written document exists.

Formal agreements are required for recurring services, commercial accounts, or projects exceeding a specified scope. They outline service frequency, pricing, responsibilities, and procedures for modifications or cancellations. By signing or accepting service under these agreements, clients agree to adhere to all terms, including payment, scheduling, guarantee, and liability policies.

For new clients or one-time services without a formal contract, verbal agreements, written quotes, or email confirmations serve as the basis for the engagement. These arrangements are subject to the same policies as formal agreements and are legally binding to the extent allowed by applicable law.

Contracts and agreements ensure consistency, accountability, and clarity in all business interactions, protecting both the client and the Company. All work, whether performed under a formal contract or prior to its execution, is covered by these policies.

By requesting, scheduling, or allowing Salt & Suds Cleaning (“the Company”) to perform any services, the client acknowledges and agrees that they have read, understood, and accepted all Company policies, terms, and conditions. This includes policies regarding service scope, client responsibilities, payment, scheduling, guarantees, and liability limitations. Acceptance of services constitutes agreement to these terms, whether or not the client has received a written copy or been verbally informed of the policies prior to service.

Clients further acknowledge that work performed by the owner personally or by personnel engaged by the Company is governed by these policies. Use of the Company’s services implies consent to these terms under Georgia law, and the client agrees to be bound by them to the fullest extent permitted by law.

Note: This disclaimer does not waive or limit liability for gross negligence, intentional misconduct, or violations of applicable law. Salt & Suds Cleaning (“the Company”) uses contracts and agreements to formalize recurring services, commercial projects, and specialized cleaning arrangements. These agreements specify service scope, pricing, schedule, and client responsibilities, ensuring clarity and protection for both parties.